Story collection: Actual Mistakes and How to Solve it for Travel and Tour Companies


1. Ticketing & Scheduling: Mistakes concerning time zone

A. B2B / Travel agents' client misunderstood the Arrival time indicated on the ticket.
We make an itinerary based on Arrival Date and Time in Korea.

Situation : Travel agents' client should let us know that they have adjusted the time
to less than one hour from the ticket destination's ETA. - Guide complained to us
about the resulting hectic schedule because of the one hour time difference

B. Employee's mistakes: Our employee did not check and change the time because they
relied on the B2B agent's information Situation: The travel agents' client extended one day
more because the airline was not available.
 

** CONCLUSION:  The time in the ticket always follows local time. All Travel and Tour Companies
must know this and not change any of the time. Ex. Arrival time in Korea is local
korea time so NO NEED to convert to Phillipine time.**

2. Date of Travel: Mistakes regarding Hotel Booking, Tour guide schedule, and Bus Schedule.

A. B2B's Inquiry on Travel Period that resulted in almost making a M istake for the Whole Travel and Tour

ex) Dec01-05.2023 , 4D3N - and B2B Company understood Dec01 is Day1 of the Tour but,
it is the day for Air Travel / Departure from their Country of Origin

for us (Filipino Client's side ) Tip: Ask to Client the Departure date and Explain that the first day of the Tour is the date of Arrival in
Country of destination and when they meet their Tour guide

Day1 - Gathering at Manila Airport (NAIA) evening but the group still in the Phillippines.

Day2- 1st day of tour in Korea. (real tour 1st day) 

Day3 - 2nd day of tour in Korea. (real tour 2nd day)

Day4 - 3rd day of tour in Korea. (real tour 3rd day)

Day5 - 4th day of tour in Korea and departure. (real tour 4th day)

** CONCLUSION: so there seems to be a mistake with the schedule, right? But, there should be none. If bot parties understand about the
1. following the Local Time 2. Departure date (Day 0) is not yet the Actual Tour**

3. Korea Tour Guide - Setting Schedule with Tour Guide and Avoiding Complaints.



Inform to the Tour guide of the DATE OF STAY in KOREA Jan01-05(4D3N) as an example. This is the format we can use.

Day 1. - Jan01 Departure and Arrival in Incheon Airport (1st night) Departure-Arrival & 1D1N *Meet with Tour Guide
Day2 . - Jan02 Day Tour & (2nd night) 2D2N
Day3   - Jan03 Day Tour(3rd night) 3D3N
Day4   - Jan04 Day Tour and then go to Incheon Airport in the evening 4D3N *Meeting with Tour Guide ends here
Day5 -  Jan05 Departure at Early morning ex : Departure at 00:30AM & Arrival at the Country of Origin JAN05 is
 not included AS YOU NOTICE because this is the day they are going to return.

but as for the Korea guide, he did not see this and did not take the schedule because of the confusion with the
Days of Tour *so we should always put Jan01-04(4D3N) as the date of stay in Korea so that no one will be confused.

**CONCLUSSION: For Professional service of Kliknfly , We arrange for this for B2B and Korea for avoid confusion**




4. TIP FOR TRAVEL AGENTS: If we forgot to check the list and missed something- it will make us stressed.

Korean Electronic Travel Authorization (K-ETA) - sometimes, it is just common sense to think of these things
at the right time, but if B2B forgot this, the tourists coming from other countries that will visit Korea can give
stress to travel agents even if it is only a simple matter

** CONCLUSION: So we need to remind B2B clients to check up if
we need to provide this or other services beforehand.**

5. Tip for B2B: Payment procedure - if client send the land arrangement fee then the Korea OP might close the tour.



There is deposit, balance and full payment procedure, and Terms and Conditions with date. right?
Our B2B clients got stressed from the collection of payment from the tourists - For some reason is there,
some times we forget to remind and ask tourists to collect money. Sometimes, it is not clear for a
few tour companies or tour company employees what should be done when at the right time.

** CONCLUSION: We will need to remind B2B so that our clients can settle in advance and will avoid making
mistake and stress.**